| Nothing opens when you click Connect WhatsApp, or "The Meta sign-up window did not complete. Check that pop-ups are allowed, then try again." |
Pop-up blocked |
Allow pop-ups for Zlotworks, click again |
| "Could not load Meta's sign-up script. Check for an ad blocker or a blocked domain." |
Ad blocker or network blocks Facebook |
Turn off the ad blocker for Zlotworks, or try another network/browser |
| "Sign-up was closed before finishing — nothing was connected." (or "…closed at the "…" step…") |
The Meta window was closed early |
Start again |
| "Still waiting for Meta — this can take a couple of minutes. Keep the window open." |
Normal |
Keep the Meta window open and finish the steps |
| "No response from Meta after 10 minutes — nothing was connected." |
The Meta window was closed, or Add payment method was clicked on Meta's last screen |
Start again and finish with Finish |
| "Connecting an existing WhatsApp Business app number is not supported yet…" |
Number is on the WhatsApp Business app |
Use a number not on WhatsApp, or delete WhatsApp from that number first |
| "That WhatsApp number is already used by your "…" location." |
Each channel needs its own number |
Pick another number, or add a new one — see Connect a number to a channel |
| "Meta finished but didn't send the result to Zlotworks, so nothing was saved." |
Meta closed without passing the details back |
Click Connect WhatsApp again — it's quicker the second time |
| "Meta didn't send the connection details…" or "Meta connected more than one WhatsApp account and didn't say which one you picked…" |
Meta didn't tell Zlotworks which account or number you chose |
Click Connect WhatsApp again and finish the steps once more |
| "This WhatsApp account is connected to another Zlotworks business." |
Each Zlotworks business needs its own WhatsApp Business account |
For a second business, choose Create a WhatsApp Business account in the Meta window — see Run another business. Otherwise, contact support |
| "That number was added to a different WhatsApp account (…), not (…)." |
While adding a number to a location, you picked or created another WhatsApp account |
Run Connect a number again and pick your existing account. The extra account is harmless, but a number verified into it must be deleted there (WhatsApp Manager → that account → Phone numbers) before you can reuse it — see Connect a number to a channel |
| "That phone number does not belong to the selected WhatsApp Business Account." |
Number and account don't match |
Start again and pick the account that holds the number |
| Code never arrives |
SMS blocked or number can't receive |
Choose Phone call instead; wait a minute before retrying |
| "Meta has paused new registrations for this number. Settings shows when you can try again." |
Meta limits repeated attempts on one number |
Wait a few hours, then try again. If it keeps happening, contact support |
