When something is not working, or you need help setting up a feature, you can contact Zlotworks support directly from inside the app or by email.
Reach us from inside the app
- Help menu: Click your business name or avatar at the bottom-left on desktop, or tap More at the bottom on a phone, then choose Contact support.
- Chat button: Click or tap the chat button at the bottom-right of your screen on any page.
- From an error screen: If an error occurs, click Chat with support. Use Copy error details on the screen to copy the exact technical diagnostic details and paste them into the chat.
The chat opens in a live conversation window. You can describe the issue, attach screenshots or files, and see replies from our team in real time.
Reach us by email
If you cannot access the app, you can email us directly:
- Email: hello@zlotworks.com
What to include when contacting support
To help us resolve your issue quickly, please share:
- Your business name and the WhatsApp number connected to your account.
- The page or feature you were using when the issue happened (for example, Campaigns, Templates, or Settings → WhatsApp).
- A screenshot of what you see on screen, or click Copy error details if an error message appears.
- If a message or booking was missed or delayed, include the customer's phone number and the approximate time.