Disconnect

  1. Go to Settings → General, click Manage WhatsApp on the WhatsApp tile, and open the Connection tab.
  2. Click Disconnect all.
  3. Read the message and click Yes, disconnect all.

To stop using just one number, open its channel in Settings → General → Channels and click Detach number instead — see Detach a number or stop using a channel.

What happens

  • All your numbers stop sending and receiving. Messages customers send while you're disconnected don't reach Zlotworks and can't be recovered later.
  • You can't reply in Chats, send campaigns, submit templates or create bots until you reconnect.
  • Everything else stays: contacts, chat history, templates, campaigns and your channels.
  • Your numbers and WhatsApp Business account stay yours in Meta. Zlotworks doesn't delete them — it only removes its own access.

While you're disconnected, the header shows Not connected and pages show a WhatsApp is disconnected banner. Other people on your team see "Ask an owner to reconnect WhatsApp in Settings."

Reconnect

  1. Click Connect WhatsApp on the banner, or go to Settings → General → Manage WhatsApp → Connection and click Connect WhatsApp.
  2. In the Meta window, pick the same business and WhatsApp account as before, and finish with Finish. See Connect your WhatsApp number.
  3. This reconnects your Primary location. For each other channel, open it in Settings → General → Channels and click Connect a number → Use a number already in your WhatsApp account → Use this number.

If you see "WhatsApp needs reconnecting", Meta stopped accepting Zlotworks' access. Use Reconnect WhatsApp on the Connection tab and finish the Meta steps. Nothing is lost.