Nothing in Try it is sent to customers.
Try real questions
- Open Automate → Reply Agent → Try it.
- Click Ask this on the suggested question, or type your own — e.g. "What time do you open?" — and click Ask.
- Read the reply and mark it:
- 👍 Looks good — accurate, polite and helpful.
- 👎 Wrong reply — wrong facts or poor wording. Fix the fact in What it knows and ask again.
- 👤 Needs staff — a person should have handled this (a complaint, medical advice, a refund).
If the agent hands a question to your team, you'll see "Handed to your team — this is what would happen on WhatsApp too."
The checks before going live
In Set up → Choose how it works, the checklist Before it can answer customers on its own shows your progress:
- Tell it about your business — industry, opening hours and something to talk about (items, website or documents) are all set.
- Check 7 answers in Try it — ask suggested or custom questions and mark each one.
- Most answers look right — at least 75% of your checked answers marked right (👍 Looks good).
The checks count per location. Choose the location in the Channel box, check its answers in Try it, then switch it on. When all pass, you'll see "Ready — you can switch on “Answer customers”".
Go live
In Set up → Choose how it works, pick Answer customers and confirm with Yes, start replying. Repeat for each location where you want it.
If you'd rather watch it for a while first, choose Review first: it writes the replies it would send, for you to check under Review replies, without sending anything.