Your plan, usage and Meta charges

Open Plan & Usage from the menu. Only the owner — and admins the owner has given billing access — can see it.

Every Zlotworks plan includes every feature — plans differ only in capacity (credits, team members, locations and bots). Paid plans include unlimited contacts, posters and campaign recipients.

The page has three tabs: Plan & Billing, Product Usage and Meta Charges.

Plan & Billing

The main tab shows your current subscription, credit balances, resource limits and billing actions.

Your plan card

• Status and dates — shows whether your subscription is Active, on a Trial, Payment due or Expired, alongside days left in your billing period and renewal date.
• Upgrade or renew — you can upgrade to a higher plan at any time (pro-rated for the remaining days), renew from 3 days before your period ends, or choose a different plan to switch to at renewal.
• Pay online — payments are handled securely through Cashfree right inside the app (UPI, cards, net banking). Coupon codes can be entered before checkout.

Plans and pricing

*Founding price applies for your first 12 paid months for businesses joining before 31 Dec 2026. The 14-day free trial includes 50 AI credits, 1 owner + 1 agent, 1 number and 2 live bots, with no card required.

AI credits ring and credit packs

• The circular credit ring displays credits used and remaining for the current period.
• 1 AI credit = 1 reply by your Reply Agent (text or voice) or 1 suggested reply in Chats.
• When your monthly credits run low, buy credit packs:
  • 250 credits for ₹149
  • 500 credits for ₹249
  • 1,000 credits for ₹449
• Purchased credit packs carry over across billing cycles as long as your plan is active.

Wallet

• Turn on the Wallet to ensure your Reply Agent keeps answering even if your monthly credits run out.
• With the wallet active, replies are charged at ₹0.60 per AI reply against your balance.
• Top up your wallet with any amount between ₹100 and ₹10,000 via Cashfree.

Plan-limit bars and add-ons

Visual bars show how much capacity you are using across:

• Agents (team members besides the owner)
• WhatsApp numbers / locations
• Live bots
• Tags, Attributes and Segments
• Storage (media uploads, documents and posters)

Need more capacity without jumping a full tier? Purchase monthly add-ons:

• Extra agent: ₹199/month
• Extra number + location: ₹399/month
• +5 live bots: ₹149/month
• +5 GB storage: ₹99/month

Invoices

Past invoices are listed with their invoice number, billing period, amount and payment status. Click any invoice to view or download a PDF copy for your accounts.

Billing reminders and grace period

• WhatsApp reminders: sent to the owner's WhatsApp number at 9:30 AM when you reach 80% and 100% of your AI credits, 3 days and 1 day before your plan ends, when payment is due, and when your plan has expired.
• Grace period: if a payment is missed, you have a 3-day grace period to renew while your automations keep running.
• After the grace period, your account enters read-only mode: bots and auto-replies stop, but your data is safe and incoming customer messages are saved for 30 days.

Product Usage

The Product Usage tab lets you review everything your team and automations have done over This week, This month, This year or a Custom range:

• Right now — current counts of contacts, templates, posters, team members, locations, connected numbers, tags, segments and custom attributes.
• This period — volume of campaigns sent, inbound and outbound chat messages, bookings created, and rule-based replies (away, welcome and keyword replies).
• AI-assisted usage — count of live Reply Agent answers, suggested replies generated for your team, and testing questions in Try it.

Meta Charges

The Meta Charges tab tracks your WhatsApp message volumes and costs by Meta conversation category:

• Marketing — outbound campaigns and promotional messages.
• Utility — transactional updates, order and booking confirmations.
• Authentication (OTP) — verification codes.
• Service — customer-initiated support conversations (Meta provides 1,000 free service conversations per number each calendar month; additional conversations are charged at the utility rate).

The tab breaks down messages by status (Sent, Delivered, Read, Billed and Free) along with the Estimated cost.

Meta charges are billed directly by Meta to the payment method attached to your WhatsApp Business Account in Meta Business Manager, not through Zlotworks. Figures here serve as an estimate to help you monitor spend; your Meta statement reflects the exact charge. See What campaigns cost.